Using Grafana to Monitor EMS Ambulance Service Operations

Q - "So how much dev. time did you save using Grafana instead of Angular?"
A - "We had two developers working for 12 months and we got the equivalent of two panels out,
when we moved to Grafana it was like a weekend - it was just miles apart."
James Wetherall, Group Manager, Emergency Services

The Emergency Services team at Trapeze Group provides 24/7/365 support for ambulances in Australia. Each fleet can contain as many as 1,000 vehicles, with more than 60 telemetry channels and 120 million messages going in and out to paramedics every day.

The information ranges from the 911 call that comes into the control center to dispatching ambulances; to monitoring them on scene, looking at vehicle performance, making sure they’re on scene quick enough, getting them to the right location, getting them out of scene, getting them into hospital.

These operations can be, quite literally, a matter of life or death, so observability is critical. To make the information more accessible, the Trapeze group are trying to ingrain Grafana in the customers that they’re working with, get it exposed, and get everything visual.

“When we first started on the Grafana journey, we had a lot of pushback from our development team. They kept coming up with reasons why we couldn’t do it that way, and we needed to keep building the Angular dashboards. But we’ve been able to deal with all those requirements from our development team and our users, and I think we’re sort of at the stage where we’ve got a couple use cases that would really enhance it.”

James Wetherall, Group Manager, Emergency Services

https://grafana.com/blog/2019/05/13/using-grafana-to-monitor-ems-ambulance-service-operations/

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